Category: courses

Learn how to troubleshoot and repair files, file systems, and permissions problems in Windows 7, 8.1, and 10, like a pro. As a professional, knowing how to properly troubleshoot the file system you’re working on is essential. In this course, Windows File System Troubleshooting, you…

It can be challenging troubleshooting problems with Windows, so knowing how to translate this into support for end users can be essential. This course teaches you to work with PC users to diagnose and troubleshoot problems on Microsoft Windows. It’s not always possible to get…

Not every problem on PCs has a simple solution. The concepts in this course will be demonstrated by focusing on real-world examples of problems that people face with their PCs, and how to troubleshoot those specific problems. Not every problem on Windows PCs has a…

This course teaches how to troubleshoot any kind of Registry problem in Windows 7, Windows 8.1, and Windows 10. Nothing happens on a PC without the Registry being involved. This “nervous system” for your PC controls everything from start-up, to software installation, driver management, and…

Learn how to identify, block, and remove any type of malware from PCs. Find out how to train PC users to identify threats and what you can do to effectively block malware infections from occurring. Virus and malware infection can plunge any business or organization…

Having a PC that won’t boot is always a source of frustration. This course will show you how to diagnose and repair any type of problem that is preventing a PC from booting. Nothing is a greater barrier to productivity than a PC that won’t…

Learn how to troubleshoot and repair any type of problem with Windows 10 PCs. Windows 10 is a hugely complicated operating system and the sheer volume of combinations of hardware, apps, and user experience can make diagnosing and repairing even the simplest problems difficult. In…

Learn how to configure Windows 10 PCs to maximize productivity, resilience, and the user experience. Windows 10 is a hugely powerful and configurable operating system, but its features can sometimes be confusing to set up and configure. If resilience isn’t baked in, the downtime can…

Learn how to diagnose, repair, and document problems with PCs and IT systems from the first call to completion. IT Systems are hugely complicated, with almost infinite combinations of hardware, software, and peripherals. When you factor in environmental considerations and human error, troubleshooting any problem…

In this course, we’ll look at configuring, managing, and troubleshooting both Windows 7 and Windows 8.1 PCs. PCs are a hugely varied and complicated system of devices, apps, configuration, and security problems that are all massively compounded the moment you let somebody actually use them.…